Terms and Conditions
Last updated: 24 September 2026
These Terms and Conditions apply to your use of plumbez.co.uk and to every order you place with us through it. Please read them before you order. If you are buying as a consumer, nothing in these terms affects your legal rights.
1. Who we are
PlumbEZ (plumbez.co.uk) is a trading name of The Oil Tank Man Limited, a company registered in England and Wales. The Oil Tank Man Limited owns and runs the website and is the seller of all products sold on it.
Our address (for post, returns and all correspondence):
The Oil Tank Man Limited
Unit 2A, Dowland Business Park
Harrison Way
Manby
Louth
Lincolnshire
LN11 8UX
Email: sales@plumbez.co.uk
Telephone: 01522 396350
Website: https://plumbez.co.uk
Company number: 12638872 (registered in England and Wales)
VAT number: GB 373 9594 45
The law requires us to show our registered office, which is 192 Victoria Street, Grimsby, England, DN31 1NX. This is a legal address only: we do not trade from it, so please always use our address above.
2. Who can buy from us
You must be 18 or over to place an order. We only deliver to addresses in the United Kingdom unless we agree otherwise in writing.
These terms apply to consumers (people buying mainly for personal use) and to business customers. Where a section applies only to consumers or only to business customers, we say so.
3. Using this website
You must not misuse this website, interfere with how it works, try to gain unauthorised access, upload harmful content, scrape content or use the website in any way that breaks the law.
We may suspend or restrict access to the website, or to an account, where we reasonably need to for security, maintenance or to prevent misuse.
4. Customer accounts
If you create an account, you are responsible for keeping your login details secure and for making sure your account details are accurate. Please tell us straight away if you think someone has used your account without permission.
5. Product information
We sell plumbing spares, sink and basin wastes, traps, valves, taps, fittings and related products. We aim to make product descriptions, images, specifications, dimensions, capacities and availability as accurate as possible. Much of this information comes from the manufacturer.
Images are for illustration and the goods may vary slightly, for example in colour or packaging. Dimensions, weights and capacities may be approximate. If a particular measurement matters to you, please contact us before ordering.
Manufacturers sometimes update their products, for example to meet new regulations or improve a design. If a change would significantly affect what you ordered, we will tell you before dispatch and you can cancel for a full refund.
6. Prices and VAT
All prices include VAT at the current rate. You can switch the price display to exclude VAT for reference, but the total you pay at checkout always includes VAT.
Our VAT number is GB 373 9594 45. A VAT invoice is sent with your order confirmation or is available from your account or on request.
We check prices regularly, but errors can happen. If we discover that the price of an item you have ordered is wrong, we will contact you before accepting your order. If the correct price is higher, you can choose to go ahead at the correct price or cancel for a full refund. If a price is obviously and unmistakably wrong, we do not have to supply the goods at the incorrect price.
7. Placing an order and when the contract is made
When you place an order, you are offering to buy the goods in your basket. We will email you to acknowledge your order. This acknowledgement does not mean your order has been accepted.
Before you place your order, you can review your basket, delivery details and payment details at checkout and correct any mistakes. Our contract with you is in English. We keep a copy of your order and of these terms, which you can view in your account or ask us to send you.
A contract between you and us is formed when we accept your order, which is when we email you to confirm that your order has been dispatched or that we have accepted it, whichever happens first.
We may decline an order, or cancel it before dispatch, if a product is unavailable, there is an error in the price or description, payment is not authorised, we cannot deliver to your address, or we reasonably suspect fraud or misuse. If we cancel after taking payment, we will refund you in full.
If we give you a written quotation, it is valid for the period stated on it or, if no period is stated, for 30 days. A quotation is not binding until you accept it and we confirm the order.
8. Payment
We accept the following payment methods, as shown at checkout:
- debit and credit cards, Apple Pay and Google Pay, processed securely by WooPayments (powered by Stripe)
- Klarna, where offered at checkout (subject to Klarna’s own checks and terms)
Payment is taken when you place your order unless we agree otherwise. We never see or store your full card details; they are handled by our payment providers. If you choose Klarna, Klarna may carry out its own checks and your agreement with Klarna is governed by Klarna’s terms.
9. Delivery
Full delivery details, including charges and timescales, are on our Delivery and Returns page. In summary:
- We deliver to the delivery address you give us when you order. Please make sure it is complete and correct.
- Delivery times are estimates. Unless a longer lead time is shown on the product page or agreed with you, we will deliver within 30 days of accepting your order.
- We may deliver an order in more than one part. You will not pay extra delivery if we do.
- We are not responsible for delays, failed deliveries or extra costs caused by an incorrect or incomplete address, postcode, contact details or access information that you give us.
- If we are delayed by an event outside our control (see section on events outside our control), we will contact you and take steps to minimise the delay.
- If a delivery fails because of something within your control and you do not accept delivery or arrange a new date within 30 days of our first attempt, we may cancel the order and refund you, less the reasonable costs caused by the failed delivery (such as return or redelivery charges).
- The goods are your responsibility from the time they are delivered to you, or to someone you nominate, or left in a safe place you have asked us to use.
- You own the goods once we have received payment in full.
10. Checking your goods
Please check your order as soon as possible after delivery and tell us promptly if anything is missing, damaged or incorrect, ideally with photographs. This helps us resolve the problem quickly with the courier. It does not affect your legal rights.
11. Damage to your property during delivery
Tanks and other large items delivered by lorry are delivered to the kerbside. The vehicle will only go onto a driveway, private road, yard, field or other private ground if you ask and the driver agrees it is safe. Delivery lorries are large and heavy. If you ask the driver to leave the public road, or you did not tell us about access restrictions before ordering, we are not responsible for damage to driveways, paving, kerbs, drains, verges, lawns, gates or walls caused by the weight or size of the vehicle, unless the damage was caused by the driver’s negligence. Please tell the driver about any hazards on the route, such as soft ground, underground pipes or tanks, drain covers or low branches.
If you think a delivery has damaged your property, please tell us within 48 hours, with photos, so that we can take it up with the courier or haulier straight away. This does not affect your legal rights.
12. Cancelling an order before dispatch
If you want to cancel an order, please contact us as soon as possible. If it has not been dispatched, we will cancel it and refund you in full. Orders may be passed to our warehouse, supplier or courier shortly after they are placed, so we cannot always stop them. If we cannot, you can return the goods under your right to cancel below.
13. Your right to cancel (consumers)
If you are a consumer, you have the legal right to cancel your order within 14 days without giving a reason. The 14 days start the day after you receive the goods. If your order is delivered in separate parts, they start the day after you receive the last part.
To cancel, tell us clearly before the 14 days end, for example by emailing sales@plumbez.co.uk, writing to our trading address, or using the model cancellation form at the end of these terms.
You must then send the goods back to us without undue delay and no later than 14 days after telling us you are cancelling. You pay the direct cost of returning unwanted goods unless we agree otherwise.
Tanks and other large items cannot be returned by post. Please contact us and we will arrange collection. The collection cost is the direct cost of returning the goods and we will deduct it from your refund. As a guide, collecting a returned tank costs around £90 for smaller tanks and more for larger tanks; we can give you an estimate before you order and will confirm the cost before collection. The tank must be unused, empty, not installed and ready to collect from a place the vehicle can safely reach.
Please return goods unused and complete, in their original packaging where possible, so that we can resell them. You may handle the goods as you would in a shop to check them, but not use, install or fit them. If they have been handled more than that and their value is reduced, we may deduct the reduction from your refund.
We will refund the price you paid for the goods and the cost of our standard delivery (but not the extra cost of any faster or premium delivery you chose) within 14 days of receiving the goods back, or of you showing us proof that you have sent them back, if earlier. We refund using the payment method you used. We do not charge a restocking fee when you cancel as a consumer.
The right to cancel does not apply to goods made or modified to your specification (for example, items made to order or altered at your request) or clearly personalised, or to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. A standard product that we order in for you is not treated as made to your specification.
Full details, including our returns address, are on our Delivery and Returns page.
14. If there is a problem with your goods (your legal rights)
We are under a legal duty to supply goods that are in conformity with this contract. Nothing in these terms affects your legal rights as a consumer under the Consumer Rights Act 2015.
If you think goods are faulty, damaged, incorrect or not as described, please contact us with your order number, a description of the problem and photos or videos. We may ask you to return the goods to us for inspection, or arrange for them to be inspected. Where goods are faulty, incorrect or not as described, we will pay reasonable return costs.
If a fault first appears more than six months after delivery, you may need to show that it was present when the goods were delivered. If you become entitled to reject goods more than six months after delivery (for example, after a repair has not worked), we may reduce your refund to take account of the use you have had.
If an inspection shows that the goods are not faulty, or that the problem was caused after delivery (for example by incorrect installation, misuse, accidental damage, modification or normal wear and tear), we may charge you the reasonable cost of the inspection and of returning the goods to you. We will tell you about any such charge before the goods are inspected.
15. Installation, use and suitability
You are responsible for making sure goods are suitable for your intended use before installation. Plumbing products should be installed and used correctly, in line with the manufacturer’s instructions and any applicable regulations and, where appropriate, by a competent person.
We are not responsible for problems caused by incorrect installation, misuse, modification, wear and tear, or use outside the product’s intended purpose. This does not affect your legal rights if the goods are faulty or not as described, or if a product is not reasonably fit for a purpose you told us about before ordering.
16. Technical advice
We are happy to give free guidance to help you choose the right product. This advice is given in good faith based on the information you give us. It is not a substitute for an on-site assessment, and you (or your installer) should check that a product is suitable before installing it. This does not affect your legal rights, including your right to goods that are reasonably fit for a purpose you told us about before ordering.
17. Manufacturer guarantees
Some products come with a manufacturer’s guarantee or warranty. Its length and terms are set by the manufacturer and may require registration or proof of purchase. A manufacturer’s guarantee is in addition to, and does not replace, your legal rights.
18. Our responsibility for loss or damage (consumers)
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the goods.
If you are a consumer, we supply products for domestic and private use only. If you use them for commercial or business purposes, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
19. Business and trade customers
If you buy as a business, trade or professional customer, the consumer right to cancel does not apply. We accept returns of unwanted goods from business customers only at our discretion, and a handling, collection or restocking charge may apply; we will confirm any charge before agreeing a return. Manufacturers charge us to take back tanks, so an agreed return of an unwanted tank will normally carry a restocking charge of up to 50% of the price, plus the cost of collection. This does not affect returns of faulty, damaged or incorrect goods.
Business customers must tell us about visible damage, missing items or incorrect goods within 48 hours of delivery, so that we can make a claim with the carrier or manufacturer. Hidden faults must be reported as soon as they are discovered, and any claim must be made in writing within 12 months of delivery.
If we agree credit terms with you, invoices must be paid within the agreed period. We may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998, and we may pause further deliveries until overdue amounts are paid.
For business customers, our total liability in connection with an order will not exceed the price paid for the goods that gave rise to the claim, and we are not liable for loss of profit, revenue, business, goodwill or opportunity, or for any indirect or consequential loss, including loss of fuel, installation, removal or reinstallation costs, and charges from third parties. Nothing in this section limits liability that cannot be limited by law.
20. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, flood, fire, pandemics, strikes by third parties, road closures, accidents, cyber-attacks, or failure of national transport, power or communications networks. For business customers, this also includes delays or failures by manufacturers, suppliers and carriers. If this happens, we will contact you as soon as possible and take steps to minimise the effect. If there is a significant delay, you can cancel and receive a refund for goods you have paid for but not received.
21. Reviews
We welcome honest reviews. We publish all genuine reviews that meet our guidelines, whether positive or negative. We do not write, buy or commission fake reviews, and we do not hide reviews simply because they are negative. If a review has been incentivised in any way, we will make that clear.
We may refuse or remove reviews that appear fake, are unlawful, offensive, abusive, spam or unrelated to the product. By submitting a review, you allow us to display it on our website and use it in connection with the product.
22. Intellectual property
All content on this website, including text, images, logos, designs and documents, belongs to us or our licensors. You may use the website for normal personal or business purchasing only. You must not copy, reproduce, scrape, republish or commercially use its content without our written permission.
23. Links to other websites
Our website may link to other websites, such as manufacturers’ documents. We are not responsible for their content, availability or privacy practices.
24. Privacy and cookies
We use your personal data as described in our Privacy Policy and use cookies as described in our Cookie Policy.
25. Complaints
If you are unhappy with anything, please contact us first on sales@plumbez.co.uk or 01522 396350 and we will do our best to put it right as quickly as possible.
If we cannot resolve your complaint, we will send you our final response in writing and tell you whether an accredited alternative dispute resolution (ADR) scheme is available and whether we will use it.
26. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published when you placed it, unless a change is required by law.
27. Governing law
These terms are governed by the law of England and Wales. If you are a consumer, you can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the part of the UK where you live. Business customers agree to the exclusive jurisdiction of the courts of England and Wales.
28. Contact us
Email: sales@plumbez.co.uk
Telephone: 01522 396350
Post and returns: The Oil Tank Man Limited, Unit 2A, Dowland Business Park, Harrison Way, Manby, Louth, Lincolnshire, LN11 8UX
29. Model cancellation form
You do not have to use this form, but you can use it if you want to cancel a consumer order within the legal cancellation period. The quickest way is to email sales@plumbez.co.uk.
To: The Oil Tank Man Limited, Unit 2A, Dowland Business Park, Harrison Way, Manby, Louth, Lincolnshire, LN11 8UX
Email: sales@plumbez.co.uk
I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Name:
Address:
Signature (only if sending on paper):
Date: