Privacy Policy

Last updated: 29 May 2026

This Privacy Policy explains how The Oil Tank Man Limited collects, uses and protects personal data in connection with PlumbEZ.co.uk, PlumbEZ products, online orders, customer enquiries and after-sales support.

1. Who we are

PlumbEZ is operated by The Oil Tank Man Limited, a company registered in England and Wales.

Company name: The Oil Tank Man Limited
Company number: 12638872
Registered office: 192 Victoria Street, Grimsby, England, DN31 1NX

Trading and correspondence address:
Unit 2A, Dowland Business Park, Harrison Way, Manby, Lincolnshire, LN11 8UX

Email: sales@plumbez.co.uk
Telephone: 01522 396350
Website: https://plumbez.co.uk

Please do not send returns, post or customer correspondence to our registered office. Returns and correspondence should be sent to our trading address unless we tell you otherwise.

2. Personal data we collect

We may collect the following personal data when you use our website, place an order, create an account, contact us, leave a product review or ask for support:

  • name, billing address, delivery address, email address and telephone number;
  • order details, payment status, delivery details, returns and warranty information;
  • account login details and account activity where you create a customer account;
  • messages, contact form enquiries, product support details, photos or documents you send to us;
  • product review content and the name or display name used with the review;
  • technical information such as IP address, browser type, device information, cookies and website usage data.

We do not knowingly collect more personal data than we need for the relevant purpose.

3. How we use your personal data

We use your personal data to:

  • process and deliver orders;
  • manage customer accounts;
  • respond to enquiries and provide customer support;
  • handle returns, refunds, complaints and warranty issues;
  • approve and manage product reviews;
  • keep business, tax and accounting records;
  • protect our website, systems, customers and business from fraud or misuse;
  • understand and improve our website, advertising and customer experience;
  • comply with legal, tax, product safety and marketplace requirements.

4. Our lawful bases

We use personal data under the following lawful bases:

  • Contract: where we need the data to process an order, deliver goods, manage an account, handle a return or provide order-related support.
  • Legal obligation: where we need to keep records or comply with tax, accounting, product safety, consumer law or other legal requirements.
  • Legitimate interests: where we use data to run our business, respond to enquiries, prevent fraud, improve our services, manage reviews and provide customer support.
  • Consent: where consent is required, such as for certain cookies or where you ask us to pass your details to a third party for a referral.

5. Amazon and marketplace support

PlumbEZ products may be sold or supported through Amazon and other online marketplaces.

If you contact us about a PlumbEZ product through Amazon, marketplace messaging, telephone support, email or another support route, we may use your details to help with your enquiry. This may include your name, contact details, order details, product details, messages, photos and support history.

We use marketplace customer information only for order support, customer service, product support, warranty support, returns, complaints, product safety and legal compliance. We do not sell Amazon or marketplace customer data and we do not use it for unrelated marketing.

We do not currently record customer support calls ourselves.

6. Who we share personal data with

We do not sell your personal data.

We may share personal data where necessary with:

  • couriers, postal services and delivery partners;
  • suppliers or fulfilment partners where they dispatch goods directly;
  • payment providers and fraud prevention providers;
  • website, hosting, email, IT, security, analytics and advertising service providers;
  • marketplaces such as Amazon, eBay or other platforms where relevant;
  • manufacturers, suppliers, warranty providers, installers or trade partners where needed for product support, warranty support, installation help or a customer-requested referral;
  • accountants, legal advisers, insurers, HMRC, regulators or authorities where required.

Where a supplier or fulfilment partner dispatches an order directly, we may share the information needed to complete the order, such as name, address, contact details and order details.

Where you ask us to help find a plumber, installer, manufacturer contact or trade support, we will only share your details where needed and, where appropriate, after checking you are happy for us to do so. This may include your name, phone number, email address, address, postcode, product details, issue details and any relevant photos. These third parties may act as independent data controllers and will be responsible for their own handling of your personal data once received.

7. Payments

Payments made through our website are processed by payment providers. We do not store full payment card details on our website.

8. Cookies and tracking

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work, such as basket, checkout, login and security cookies.

We may also use analytics and advertising cookies or similar technologies, including Google Analytics, Google Ads, Microsoft Advertising, Microsoft Clarity and other tools shown in our cookie banner or Cookie Policy.

Non-essential cookies are only used where legally permitted and, where required, after you have given consent. You can manage your choices through our cookie banner or browser settings.

9. Product reviews

If you leave a product review, we collect the review content and any name or display name you provide. Product reviews may be checked before publication. If approved, the review content and the name or display name you provided may be shown publicly on the website.

10. How long we keep personal data

We keep personal data only for as long as necessary for the reason it was collected.

  • Order, invoice, tax and accounting records are normally kept for 6 years.
  • Customer account data is kept while the account remains active, unless we need to keep it longer for legal, tax, order, warranty or dispute reasons.
  • Customer service, return, complaint and warranty records are kept for as long as needed to deal with the matter and for a reasonable period afterwards.
  • Product reviews may remain published unless removed by us or following a valid request.
  • Cookie data is kept for the period shown in our cookie banner or Cookie Policy.

11. International transfers

Some service providers we use may process personal data outside the United Kingdom. Where this happens, we use appropriate safeguards where required by data protection law.

12. Your rights

You may have the right to ask us to:

  • provide a copy of the personal data we hold about you;
  • correct inaccurate or incomplete data;
  • delete your personal data;
  • restrict or object to certain processing;
  • transfer your data where applicable;
  • withdraw consent where we rely on consent.

To make a request, contact us at sales@plumbez.co.uk. We may need to verify your identity before responding.

13. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.